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Terms and Conditions

Last Updated: April 29, 2025

Welcome to HydroStain Lips (“we,” “us,” or “our”). These Terms and Conditions (“T&C”) govern your use of our online store at hydrostainlips.com, for purchasing beauty products. By accessing our website or placing an order, you agree to be bound by these T&C. If you do not agree, please do not use our website or make purchases.

1. General Terms

1.1 Eligibility: You must be at least 18 years old or have legal guardian consent to purchase products. By placing an order, you confirm you meet these requirements.
1.2 Accuracy of Information: You agree to provide accurate, current, and complete information during checkout or account creation, including billing, shipping, and contact details.
1.3 Privacy: Your data is handled per our Privacy Policy (hydrostainlips.com/privacy), which outlines how we collect, use, and protect your information. We use a business EIN and private address to ensure operational privacy.
1.4 Modifications: We reserve the right to update these T&C at any time. Changes are effective upon posting to our website, and continued use constitutes acceptance.

2. Purchases and Payments

2.1 Order Confirmation: All orders are subject to our acceptance. We may refuse or cancel orders due to inventory issues, payment verification failures, or suspected fraud. You will be notified via email if an order is canceled.
2.2 Pricing: Prices for products are listed in USD and exclude taxes, shipping, or additional fees unless stated. We reserve the right to adjust prices without notice, but confirmed orders are honored at the quoted price.
2.3 Payment Authorization: By submitting payment, you authorize us to charge your provided payment method for the total order amount, including taxes and shipping. You warrant that you are the authorized user of the payment method.
2.4 Fraud Prevention: To prevent unauthorized transactions, we may require additional verification (e.g., ID, address confirmation) before processing orders. Failure to provide verification may result in order cancellation.
2.5 Chargeback Prohibition: Initiating a chargeback without first contacting us to resolve an issue violates these T&C. If a chargeback is filed, you agree to provide evidence of order receipt and compliance with these terms. We reserve the right to pursue legal action to recover losses from fraudulent or unwarranted chargebacks, including collection fees and legal costs.

3. Shipping and Delivery

3.1 Shipping Terms: Orders are shipped to the address provided at checkout. We use trusted carriers (e.g., USPS, FedEx) and provide tracking information via email upon shipment.
3.2 Delivery Confirmation: All shipments require a signature or electronic proof of delivery. By accepting delivery, you acknowledge receipt of the correct products in satisfactory condition. Claims of non-delivery after confirmed tracking will not be honored unless you contact us within 7 days of delivery confirmation.
3.3 Risk of Loss: Risk of loss transfers to you upon delivery. Inspect products immediately and report damages within 48 hours to info@hydrostainlips.com.
3.4 Delays: We are not liable for shipping delays due to carrier issues, weather, or unforeseen circumstances. Estimated delivery times are not guaranteed.

4. Refund and Return Policy

4.1 Product Returns: Due to hygiene regulations for beauty products, we accept returns only for unopened, unused products in original packaging within 14 days of delivery. Contact info@hydrostainlips.com to initiate a return.
4.2 Defective Products: If a product is defective or damaged upon receipt, notify us within 48 hours with photos and order details. We will provide a replacement or store credit at our discretion.
4.3 Return Process: Approved returns require a Return Merchandise Authorization (RMA) number. You are responsible for return shipping costs unless the product is defective. Refunds are processed within 10 business days of receiving the returned item, minus original shipping fees.
4.4 Non-Returnable Items: Opened or used beauty products, custom orders, or promotional items are non-returnable due to hygiene concerns.
4.5 Chargeback Avoidance: To avoid chargebacks, contact us first to resolve issues. Refunds or exchanges are offered only per this policy. Initiating a chargeback for a non-returnable item or without following this process is considered a breach of these T&C.

5. Beauty Product Specifics

5.1 Product Use: Beauty products must be used as directed. We are not liable for adverse reactions, allergic responses, or damages from misuse, improper storage, or failure to follow instructions (e.g., HydroStain Lips kit application guidelines).
5.2 Allergy Disclaimer: Test products for allergies before full use. Consult a physician if you have sensitive skin or medical conditions. We are not responsible for allergic reactions unless caused by a defective product.
5.3 Product Expectations: Results may vary based on skin type, application, or individual factors. Product descriptions are for informational purposes and do not guarantee specific outcomes.

6. Dispute Resolution

6.1 Contact Us First: For any issue (e.g., product dissatisfaction, billing disputes, delivery concerns), contact us at info@hydrostainlips.com or within 7 days of the issue. We aim to resolve disputes within 10 business days.
6.2 No Chargebacks Without Attempted Resolution: You agree to attempt resolution with us before filing a chargeback with your bank or payment provider. Provide order details, evidence of issue, and communication attempts. Failure to follow this process may result in legal action to recover losses.
6.3 Mediation: If we cannot resolve the issue, you agree to pursue mediation through a neutral third party in New York, NY before escalating to legal action. Mediation costs are shared equally.
6.4 Governing Law: These T&C are governed by the laws of The State of New York. Any disputes shall be resolved in the state or federal courts of New York County.

7. Limitation of Liability

7.1 Product Liability: Our liability for beauty products is limited to the purchase price. We are not responsible for indirect, incidental, or consequential damages (e.g., skin reactions, lost income) unless caused by our gross negligence or defective products.
7.2 Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, supply chain disruptions).

8. Intellectual Property

8.1 Ownership: All content on our website, including product designs, logos, and instructional materials, is owned by [Your Beauty Business Name] or licensed to us. You may not reproduce or distribute without permission.
8.2 Customer Content: By submitting reviews or photos, you grant us a non-exclusive, royalty-free license to use them for marketing, subject to our Privacy Policy.

9. Termination

9.1 Account Termination: We may suspend or terminate your account for violating these T&C, including fraudulent chargebacks, non-payment, or misuse of products.
9.2 Effect of Termination: Upon termination, you remain liable for outstanding payments or damages caused by your actions.

10. Contact Information

For questions or concerns, contact us at:

By using our website or purchasing products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.